FAQ

Please take a look at our FAQs below - if you have a question for us, we think there's a good chance you'll find your answer!

If you haven't found your answer, no worries. Just submit your question to our Customer Care Team at 1-888-274-7910 or by email and we will answer your question in as timely a fashion as possible, which is typically within 1 business day.

CATEGORIES

General

Orders

Payments

Shipping

Returns

Products

General

It happens! You can recover your password by clicking on My Account then click on Forgot Your Password?

Just enter your email address and you will receive an email to reset your password.

Sign in to your Sports Excellence account and click on Address Book to make the changes. It's quick and easy.

Our newsletter keeps you informed about promotions, contests and news. It’s free and there are no obligations.

Thank you for your interest in becoming a dealer at SportsExcellence! To inquire about becoming a dealer, please contact us either by phone or email.

You can give us a call at 1-888-274-7910 during our business hours to speak with a representative who can provide you with information on the dealer application process and any requirements or qualifications that may be needed.

Alternatively, you can send us an email at service@sec.ca expressing your interest in becoming a dealer. Our team will respond to your email promptly and provide you with further instructions on how to proceed with the dealer application.

We welcome inquiries from potential dealers and are committed to providing excellent customer service. We look forward to hearing from you and exploring the possibility of a potential partnership with SportsExcellence.

All orders are shipped within 2 business days. Depending on your exact location, it can take up to 10 business days before you receive your order at your doorstep. As soon as your order is shipped, you will receive by email a tracking number to follow your package from our store to your delivery address. If there are any delays or problems with your order, you will be notified by email by one of our Customer Care Team Members.

We charge sales tax according to Federal and Provincial government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.

To cancel an online order, you will need to contact our customer service department either by phone or email. It's important to review the retailer's cancellation policy to understand any potential fees or restrictions that may apply.

Keep in mind that if your order has already been shipped or processed, it may not be possible to cancel it. In such cases, you may need to return the items after receiving them.

If you have forgotten your password and/or are unable to connect to your SportsExcellence account, you can follow these steps to reset your password and regain access:

  1. Visit the account page at SportsExcellence and click on the "Forgot Password" or "Reset Password" link, usually located near the login area.
  2. Provide the email address associated with your SportsExcellence account. Make sure it is entered correctly.
  3. Check your email inbox for a password reset link from SportsExcellence. If you do not receive the email within a few minutes, check your spam or junk folder.
  4. Click on the password reset link in the email. This will direct you to a page where you can create a new password for your account.
  5. Choose a strong and unique password, and enter it in the provided fields. Be sure to follow any password requirements set by SportsExcellence, such as minimum length or special characters.
  6. Save your new password and use it to log in to your SportsExcellence account.

If you are still unable to reset your password or access your account, you may need to contact SportsExcellence customer support for further assistance. They may be able to verify your account information and help you regain access to your account.

  1. Visa
  2. Mastercard
  3. PayPal

PayPal Conditions
If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.

The exact timing of the charge may depend on the payment processing and authorization procedures of your payment provider, but in general, you can expect to be charged for your order at the time of checkout. If you have any questions or concerns about your payment or billing with SportsExcellence, you may need to contact their customer support for further assistance.

No, unfortunately, SportsExcellence does not currently allow customers to use more than one method of payment for a single order. If you wish to use a different payment method, you would need to place a separate order and complete the payment using the desired method for that specific order.

Yes, payments made on SportsExcellence are secure. We utilize Shopify payment as our payment gateway, which is a trusted and reputable online payment processing service.

As soon as your order is shipped, you will receive an email with a link to the carrier's website and a tracking number. This will allow you to track your order in real time. Please note that it can take a couple of hours before the information is processed on the carrier's website showing you an update of your shipment.

Delivery time of a purchased item depends on the shipping destination and the shipping method selected during Checkout. Orders are shipped during business days (Monday to Friday excluding holidays). All in-stock orders ship within 1-2 business days following credit card authorization and verification

Standard shipping is free for all orders of $99 or more (before applicable taxes). If your order is less than $99 (before applicable taxes), a small shipping fee will be added at checkout depending on your delivery address.

Standard Shipping delays will vary between 3 to 10 days depending on location.
Expedited Shipping delays will vary between 3 to 7 days depending on location.
Sports Excellence cannot be held responsible for shipping delays caused by the shipping carrier.

At the moment, we only ship to Canada and the United States.

If you receive a package from SportsExcellence and discover that an item is damaged upon opening it, please follow these steps:

  1. Take a clear picture of the damaged item, showing the extent of the damage.
  2. Email SportsExcellence customer support as soon as possible, attaching the picture of the damaged item to your email.
  3. In your email, provide a detailed description of the damage, including any relevant information such as the order number, item name, and purchase date.
  4. Wait for a response from SportsExcellence customer support. They will provide you with further instructions on how to proceed, which may include returning the item for a refund or replacement, or other appropriate actions depending on the specific circumstances.

It's important to document the damage with a picture and contact SportsExcellence promptly to ensure a timely resolution. Do not attempt to use or further damage the item, as this may affect the resolution process. Contacting SportsExcellence via email with a picture of the damage will allow them to assess the situation and provide you with the necessary instructions for resolving the issue.

Unfortunately, SportsExcellence does not currently offer the option to have different items in a single order delivered to different addresses. When placing an order on the website, you will need to provide a single shipping address for the entire order.

30 days after receiving the package

Yes, we do not provide the return shipping label or reimburse the return shipping. The customer must create their own shipping label if they would like to return an item. Please provide us with the tracking number so we can also keep track of the order.

Once we receive the item in store, we will issue your refund. Once processed, it should take 2-3 business days before receiving your funds.

Currently, we do not process exchanges. The client must return the item and place the order again.

Each product must be returned to the store from where they were shipped. We recommend that you use an insured and trackable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected, or lost return packages.

All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.

The warranty offered for our products varies on the brand manufacturer. For specific details about warranty coverage, please visit our Product Warranty for more information.

If the product or size you are looking for is sold out, we apologize for the inconvenience. Contact our customer service team to inquire about restock updates for the specific product or size you are interested in. We may be able to provide information on when the item is expected to be back in stock.

The availability of products from the SportsExcellence Online Shop in their physical stores may vary. While SportsExcellence strives to offer a wide range of products across all their sales channels, including both their online shop and physical stores, there may be differences in inventory and availability between the two.

It's best to check directly with SportsExcellence or visit their physical store to confirm the availability of specific products you are interested in purchasing. This can help ensure that you have the most up-to-date and accurate information on product availability in their stores. Contacting SportsExcellence customer support or visiting their physical store can provide you with the most current information regarding product availability and help you make informed purchasing decisions.

TRUCK

FREE SHIPPING over $119

Refund Policy

Easy 30 day returns

LOCATION

200 Local stores

CANADA_EH

Proudly Canadian